Let’s keep you playing.
Help with Visual Trumpet Trainer, from your first note to your Pro purchase.
Contact support
Email supportInclude your device model, iOS or iPadOS version, and what happened. A screenshot can help. Do not send passwords or payment-card details.
Getting started
On first launch, choose Enable microphone & try it and allow microphone access. Play one comfortable note. Or choose Skip setup to listen to examples without using the microphone.
Choose Continue with free practice on the plans screen to use the tuner, C major scale and first slur set.
The tuner cannot hear me
Check Settings → Privacy & Security → Microphone and enable Visual Trumpet Trainer. Return to the app and start listening again. Play in a quiet space with your device off to the side of the bell. Try disconnecting Bluetooth audio if input is not reaching the app.
Restore a purchase
Open Practice settings → Explore Pro (or Manage access if Pro is active), then choose Restore purchases. Use the same Apple Account that made the purchase and check your internet connection.
Manage or cancel a subscription
Open Settings → your name → Subscriptions, or manage subscriptions with Apple. Monthly and yearly plans renew automatically unless canceled. If you do not want a free trial to renew, cancel at least 24 hours before it ends. Deleting the app does not cancel a subscription.
Lifetime is a one-time purchase and does not renew. A refund request can be made through Apple’s purchase support.
Plans do not load
Check your internet connection, then tap Reload plans. You can continue with free practice while plans are unavailable.